TERMS & CONDITIONS, DISCLAIMER, AND REFUND POLICY

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Welcome to Bookmeriride. The information, services, and ticketing solutions provided by Bookmeriride (hereinafter referred to as "we,""us," or "our") via our Website and Mobile Application (collectively, the "Service") are governed by the following Terms, Conditions, and Disclaimers.

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and expressly agree to be legally bound by these terms. If you do not agree with any part of these terms, please discontinue your use of the Service immediately.

1. General Disclaimer & Limitation of Liability

• 1.1 Informational Purposes: All content and information provided via the Service are published in good faith and intended for general informational purposes only. While we endeavour to maintain accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any data on the Service.
• 1.2 Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Bookmeriride or its parent entity, Esteem Infaproject Pvt Ltd, be held liable for any direct, indirect, incidental, consequential, special, or exemplary losses or damages arising out of, or in connection with, your use of the Service or reliance upon any information provided herein. Any use of the Service and reliance on its contents is strictly at your own risk.
• 1.3 Third-Party Links: The Service may contain hyperlinks to external websites that are neither operated, maintained by, nor affiliated with Esteem Infaproject Pvt Ltd. We do not endorse, guarantee, or assume responsibility for the accuracy, relevance, timeliness, or completeness of any information hosted on these third-party platforms.

2. Ropeway Ticketing & Journey Conditions

To ensure passenger safety and operational efficiency, all ropeway journeys booked through Bookmeriride are strictly subject to the following conditions:

• 2.1 Ticket Validity: Tickets are valid exclusively for the specific date, designated operational hours, and specific ropeway ride types detailed on the face of the ticket.
• 2.2 Direction of Travel: Unless expressly stated otherwise on the ticket, one-way tickets are valid strictly for travel from the upper terminal to the lower terminal.
• 2.3 Ticket Retention & Transferability: Passengers are legally required to retain their physical or digital tickets until the absolute conclusion of their return journey. All tickets are strictly non-transferable, non-negotiable, and shall be rendered void immediately if altered, defaced, or tampered with.
• 2.4 Luggage Policy: Passengers are permitted a maximum of one (1) small handbag or personal purse inside the cabin. Large baggage, backpacks, or hazardous materials are strictly prohibited.
• 2.5 Operational Changes & Safety: Ropeway schedules, operating hours, and ride availability are highly dependent on environmental factors. We reserve the right to alter timings or halt operations without prior notice, prioritizing passenger safety above all else.
• 2.6 Passenger Code of Conduct: Passengers must strictly adhere to all verbal and written instructions issued by ropeway personnel. Swapping seats inside the cabin during transit is strictly prohibited. Creating a public nuisance, smoking, consuming alcohol, littering, or engaging in disorderly conduct within the ropeway premises will result in immediate eviction.
• 2.7 Public Health Compliance: Visitors are required to comply with all mandatory public health protocols, guidelines, or mandates applicable at the time of travel.
• 2.8 Passenger Insurance: All passengers are covered under an active insurance policy for the duration of their transit inside the ropeway cabin.
• 2.9 Right of Admission: We, alongside on-site ropeway authorities, reserve the absolute right of admission. Management reserves the right to deny boarding or entry to any individual found in violation of these terms.

3. Schedule & Time Slot Disclaimer

• 3.1 Schedule Variances: Any time slot designated on a ticket is issued strictly for administrative and queuing control purposes. The actual time of the journey, boarding, and transit may vary significantly based on local conditions, including but not limited to crowd volume, queue waiting times, sudden weather changes, and peak traffic during festive seasons. Bookmeriride assumes no liability for delays resulting from these variables.

4. Payment & Failed Transactions Policy

• 4.1 Ungenerated Tickets: In the event that funds are successfully deducted from your bank account or payment method, but a ticket fails to generate due to a technical anomaly, the system will automatically process a reversal. The deducted amount will be fully refunded to your original payment method.

5. Cancellation, Rescheduling, and Refund Policy

• 5.1 No Voluntary Cancellation: All bookings made through Bookmeriride are final. Tickets are strictly non-cancellable by the customer, and customers shall not be entitled to any refund or compensation for voluntary cancellations under any circumstances.
• 5.2 Journey Rescheduling: While cancellations are prohibited, customers may request a change of journey date. Rescheduling requests must be formally submitted via email to [ticketing@bookmeriride.com] at least twenty-four (24) hours prior to the originally scheduled journey date. Rescheduling is subject to availability and confirmation.
• 5.3 Service Failure Refunds: Customers shall be eligible for a 100% refund of the ticket fare exclusively if a journey is cancelled due to reasons directly attributable to Bookmeriride or its primary operators (e.g., unexpected structural closure, severe weather leading to a full-day operational halt).
• 5.4 Ticket Dishonor: In the rare event that a valid, unexpired ticket is dishonored at the ropeway premises due to an error directly caused by Bookmeriride, a full refund of the ticket fare will be initiated within seventy-two (72) hours. The approved refund will reflect in the customer’s original payment account within fifteen (15) working days, subject to standard banking processing cycles.

6. Modifications to the Terms and Policies

We reserve the right to amend, update, or rewrite this disclaimer and its associated policies at any time without prior individual notice. The updated terms become effective immediately upon posting. It remains the sole responsibility of the user to review this document periodically. Your continued use of the Service following any modifications constitutes an explicit acceptance of the updated terms.

*Condition Apply *
 

1. Please retain the ticket till the end of the return journey.
2. The ticket is valid for journey on the ropeway for rides mentioned in ticket type only.
3. Any one way ticket issued are for upper terminal to lower terminal only unless otherwise specified.
4. Valid only for the date specified on the ticket and during the operational hours.
5. All tickets are non-transferable , non-refundable and void if altered.
6. Only one small handbag / purse is allowed per person.
7. Ropeway timings are subject to change without prior notice.
8. Availability of ropeway ride is subject to weather conditions.
9. Visitors are required to maintain mandatory COVID protocol as applicable.
10. Rights of admission reserved.
11. Follow the instruction of the ropeway personnel for smooth & safe journey.
12. No swapping seats allowed in cabin.
13. No Nuisance / Smoking / drinking / litering in ropeway premises.
14. All Passengers are insured during their ropeways ride.
15. *Other Condition Apply.

By using the Service, you hereby acknowledge that you have read this disclaimer and agree to its terms.

If you have any questions or concerns regarding this disclaimer, please contact us at ticketing@bookmeriride.com.